Welcome to Jury M Clothing.
Find answers to some of our most common questions about orders, products, sizing, payments, delivery, returns and exchanges.
🛍️ Orders & Shopping
How do I place an order?
Simply browse the Jury M Clothing website, select the product and size you want, add it to your cart and proceed to checkout.
Enter your delivery and payment details, complete your payment, and you’ll receive an order confirmation once your order has been successfully placed.
Can I change or cancel my order?
If you need to change or cancel your order, contact us as soon as possible.
We may be able to make changes if your order has not yet entered processing or dispatch. Once an order has been processed or shipped, changes or cancellations may no longer be possible.
How do I know if my order was successful?
After completing your purchase, you should receive an order confirmation using the contact details provided during checkout.
If you don’t receive your confirmation, check your spam or junk folder first. You can also contact us with your details so we can assist.
What if the item I want is sold out?
Our products may be released in limited quantities, so popular items can sell out quickly.
Follow Jury M Clothing on our social media channels and join our available marketing channels to stay informed about new drops, restocks and releases.
👕 Products & Sizing
How do Jury M products fit?
Product fit can vary depending on the item and collection.
Always check the size guide provided on the relevant product page before placing your order.
What if I order the wrong size?
If you receive your order and need a different size, you may request an exchange provided that the item meets the requirements in our Returns & Exchanges Policy.
Items must generally be unworn, unwashed, undamaged and have their original tags attached.
Are Jury M products good quality?
Jury M Clothing is built around quality craftsmanship, self-expression and authentic streetwear culture.
We aim to provide high-quality products and carefully select materials and production standards for our collections.
💳 Payments
What payment methods do you accept?
Available payment methods will be displayed during checkout.
Payment must be successfully completed before an order can be processed and dispatched unless another arrangement has been expressly agreed with Jury M Clothing.
Is my payment information secure?
Payments may be processed through trusted third-party payment providers.
We take reasonable measures to protect customer information. Payment providers may also apply their own security measures and privacy policies.
🚚 Shipping & Delivery
Where do you deliver?
Jury M Clothing currently delivers within South Africa.
Available delivery options and applicable shipping fees will be displayed during checkout.
How long will my order take to arrive?
Orders generally require 2–3 business days for processing after successful payment.
After dispatch, estimated delivery is generally:
Major metros: 2–5 business days
Regional and outlying areas: 3–7 business days
These are estimated timeframes and may vary depending on the courier, destination and circumstances outside our control.
Will I receive tracking information?
Where tracking is available, your tracking information will be provided after your order has been dispatched.
Why is my order taking longer than expected?
Occasional courier delays can happen because of:
High-volume periods
Public holidays
Severe weather
Road closures
Courier operational issues
Remote-area delivery restrictions
Incorrect or incomplete delivery information
If you believe your order is significantly delayed, contact us so we can assist.
What happens if I provide the wrong delivery address?
Please make sure your delivery information is correct before completing your order.
If an order cannot be delivered because of an incorrect or incomplete address, additional delivery charges may apply.
🔄 Returns & Exchanges
Can I return an item if I change my mind?
A return or exchange request may be made within the timeframe specified in our Returns & Exchanges Policy, provided the item meets the applicable conditions.
Items must generally be unworn, unwashed, undamaged and suitable for resale, with original tags attached.
Can I exchange my item for another size?
Yes, subject to availability and our Returns & Exchanges Policy.
If the requested size is unavailable, we may offer another suitable option or store credit where applicable.
What if I receive the wrong item?
Contact Jury M Clothing as soon as possible.
Please provide your order number and photographs of the item you received so that we can investigate and assist with the appropriate resolution.
What if my item arrives damaged?
Contact us as soon as possible after receiving your order.
Please provide photographs showing the damage, along with your order number and relevant details.
Do not send the item back before contacting us unless we have instructed you to do so.
How long does a refund take?
Once an approved return has been received and inspected, we will process the applicable refund.
The time it takes for the funds to reflect may depend on your payment provider or bank.
🔥 Limited Drops & Pre-Orders
What are Jury M limited drops?
Limited drops are collections or products released in restricted quantities.
Once a limited item sells out, it may not be restocked.
Do you offer pre-orders?
Some collections or products may be available through pre-order.
Where a product is available for pre-order, the expected timeframe will be communicated on the product page or during checkout.
Can I cancel a pre-order?
Contact us as soon as possible if you need to cancel a pre-order.
Cancellation may depend on whether the order has already entered processing or production.
📦 My Order
What should I do if my parcel hasn’t arrived?
First check your tracking information if tracking has been provided.
If the estimated delivery period has passed, contact Jury M Clothing with your order number so we can investigate with the relevant courier.
What if my parcel arrives damaged?
Take photographs of the packaging and the damaged product and contact us as soon as possible.
We may require these photographs when investigating the issue with the courier or determining the appropriate resolution.
Can my order be shipped separately?
In some circumstances, items from the same order may be shipped separately depending on stock availability, pre-orders or fulfilment arrangements.
If this happens, you may receive separate tracking information.
📱 Contact & Support
How can I contact Jury M Clothing?
For questions about products, orders, delivery, returns or exchanges, contact us using the details below:
WhatsApp: +2776 215 4070
Email: info@jurymclothing.com
Our support team will assist you as soon as reasonably possible.
Where can I follow Jury M Clothing?
Follow Jury M Clothing on our official social media platforms for:
New drops
Product launches
Restocks
Promotions
Brand updates
Behind-the-scenes content
Instagram: https://www.instagram.com/jurymclothing
TikTok: https://www.tiktok.com/@jurymclothing
Facebook: https://www.facebook.com/
❓ Still Have a Question?
If you can’t find the answer you’re looking for, contact the Jury M Clothing team and we’ll be happy to assist.
Jury M Clothing — Wear Your Statement.