Last Updated: 6 October 2026
At Jury M, we want you to be completely satisfied with your purchase. If your order isn’t quite right, we’re happy to assist with an eligible return or exchange.
Please read the policy below before requesting a return or exchange.
1. Return & Exchange Period
You may request a return or exchange within 7 days of receiving your order.
After 7 days, we may not be able to accept the return or exchange unless the item is defective or we are otherwise required to do so by applicable South African consumer law.
2. Items Must Be in Original Condition
To qualify for a return or exchange, the item must:
Be unworn and unused.
Be unwashed.
Be free from stains, makeup, perfume, deodorant, pet hair or other marks.
Have all original tags and labels attached.
Be returned in its original packaging where reasonably possible.
Be in a condition suitable for resale.
We reserve the right to refuse a return or exchange if the item shows signs of wear, washing, damage or use.
Please check your size carefully before removing tags or wearing your item.
3. Exchanges
We offer exchanges for a different size or, where available, another item of equal value.
If the replacement item is more expensive, you will be required to pay the difference before the exchange is processed.
If the replacement item is cheaper, the difference may be refunded or issued as store credit at Jury M’s discretion.
Exchanges are subject to stock availability. If your requested size or item is unavailable, we will contact you to discuss the available options.
4. Incorrect or Damaged Items
If you receive:
The wrong item;
The wrong size due to an order fulfilment error;
An item that arrived damaged; or
An item with a manufacturing defect,
please contact us as soon as possible, preferably within 48 hours of delivery.
Please provide your order number and clear photographs showing the issue. We will assess the issue and, where appropriate, arrange a replacement, repair or other suitable remedy.
Please do not return a damaged or incorrect item before contacting us.
5. Change-of-Mind Returns
If you simply change your mind about your purchase, you may request a return within the applicable return period, provided the item meets all our return conditions.
Unless the item is defective, damaged, incorrect or otherwise covered by applicable consumer law, the cost of returning the item to Jury M will generally be the customer’s responsibility.
Original delivery charges may not be refundable for change-of-mind returns.
6. Sale & Promotional Items
Items purchased during a sale, promotion or special offer may be subject to specific return or exchange conditions communicated at the time of purchase.
Unless otherwise stated, sale items must still comply with the applicable return conditions and may be eligible for an exchange or store credit rather than a cash refund.
This does not affect any rights you may have under applicable South African consumer law.
7. Non-Returnable Items
For hygiene, safety or other legitimate business reasons, certain products may not be eligible for return once opened, worn or used.
This may include:
Worn or washed clothing.
Items with removed tags.
Items damaged after delivery due to customer use or care.
Customised or personalised items, unless defective or otherwise required by law.
Items that cannot reasonably be resold due to their condition.
8. Return Shipping
For approved change-of-mind returns or exchanges, the customer may be responsible for the applicable return delivery costs.
Where Jury M has sent the wrong item or the item is confirmed to have arrived damaged or defective, we will work with you to resolve the issue and determine the appropriate shipping arrangement.
Customers should use a reliable, trackable courier service when returning items. Jury M cannot be held responsible for items lost while being returned by the customer until they are received by us.
9. Refunds
Once your returned item has been received and inspected, we will notify you whether your return has been approved.
Approved refunds will be processed using the applicable original payment method where reasonably possible.
Please allow reasonable processing time for the refund to reflect in your account, depending on your payment provider or bank.
Jury M is not responsible for delays caused by banks, payment processors or third-party financial institutions.
10. Store Credit
Where applicable, Jury M may offer store credit instead of a cash refund.
Store credit can be used toward a future Jury M purchase and may be subject to the terms communicated when the credit is issued.
11. How to Request a Return or Exchange
To request a return or exchange, please contact Jury M Customer Support with:
Your full name.
Order number.
Item you wish to return or exchange.
Reason for the return or exchange.
Your preferred exchange size/item, if applicable.
Photographs, where the item is damaged, defective or incorrect.
Please wait for confirmation and return instructions before sending your item back.
12. Return Assessment
All returned items are inspected before a return, exchange or refund is approved.
Submitting a return request does not automatically guarantee approval.
If an item does not meet the requirements of this policy, we may reject the return and arrange for the item to be returned to you at your cost.
13. Consumer Rights
Nothing in this Returns & Exchanges Policy is intended to limit or exclude any rights you may have under applicable South African consumer protection legislation.
Where a product is defective, unsafe, incorrectly supplied or otherwise covered by your statutory consumer rights, Jury M will deal with the matter in accordance with the applicable legal requirements.
14. Contact Us
For returns, exchanges or any questions about your order, please contact Jury M through our official customer support channels.
Jury M Clothing
South Africa
Customer Support: +2776 215 4070
Email: info@jurymclothing.com
Website: https://jurymclothing.com
We appreciate your support and thank you for being part of the Jury M community.