Last Updated: 6 October 2026
At Jury M, we work to get your order packed and delivered to you as quickly and securely as possible. Please review the information below before placing your order.
1. Order Processing
Orders are processed after payment has been successfully received and confirmed.
Please allow 2–3 business days for your order to be processed, packed and handed over to our courier partner.
Orders placed on weekends or public holidays will generally begin processing on the next business day.
During limited drops, launches, promotions or periods of high order volume, processing may take longer than usual. If there is a significant delay, we will communicate this where possible.
2. Delivery Within South Africa
Jury M currently delivers to addresses within South Africa.
Delivery is handled through our selected courier or delivery partners. Available delivery options and costs will be displayed during checkout.
Estimated delivery times may vary depending on your location and courier availability.
As a general guide:
Major metropolitan areas: approximately 2–5 business days after dispatch.
Regional and outlying areas: approximately 3–7 business days after dispatch.
These are estimated delivery times and are not guaranteed delivery dates.
3. Shipping Fees
Applicable shipping fees will be displayed at checkout before you complete your purchase.
Shipping fees may vary depending on:
Delivery location.
Order size or weight.
Courier service selected.
Promotional shipping offers.
Where Jury M offers free shipping promotions, the applicable terms will be communicated during the promotion.
4. Tracking Your Order
Once your order has been dispatched, you may receive tracking information via the contact details provided during checkout.
Please ensure that your email address and mobile number are correct when placing your order.
Tracking information may take some time to become active after your parcel has been collected by the courier.
5. Delivery Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please double-check:
Full name.
Street address.
Suburb.
City/town.
Province.
Postal code.
Contact number.
Jury M cannot be held responsible for delays, failed deliveries or additional courier charges resulting from incorrect or incomplete delivery information supplied by the customer.
If you realise that you entered the wrong address, contact us as soon as possible. We will try to assist before the order is dispatched, but changes cannot be guaranteed.
6. Failed Deliveries
The courier may attempt to contact you or deliver your parcel more than once.
If delivery fails because nobody is available, the address is incorrect, the customer cannot be contacted, or the parcel is otherwise undeliverable due to information supplied by the customer, additional delivery charges may apply.
Where a parcel is returned to Jury M, we may contact you to arrange redelivery.
7. Courier Delays
While we work with reputable delivery partners, once an order has been handed over to the courier, delivery times may be affected by circumstances outside of Jury M’s control.
These may include:
Severe weather.
Road closures.
Public holidays.
High courier volumes.
Operational disruptions.
Remote-area delivery restrictions.
Incorrect or incomplete delivery information.
Unforeseen logistical delays.
A courier delay does not automatically qualify an order for cancellation or refund where the order has already been dispatched.
We will, however, assist you in tracking your parcel and communicating with the courier where possible.
8. Lost or Damaged Parcels
If your parcel appears to have been lost or arrives visibly damaged, please contact Jury M as soon as possible.
For damaged parcels, please take photographs of the packaging and the item before discarding any packaging materials.
We may require photographs, your order number and other relevant information to investigate the issue with our courier partner.
9. Order Splitting
Where an order contains multiple items, Jury M may, where necessary, ship items separately.
If your order is shipped in multiple parcels, you may receive separate tracking information.
10. Delivery to Remote Areas
Certain remote or outlying areas may have longer delivery times or additional delivery charges.
Where additional charges apply, we will communicate this to you where reasonably possible.
11. Collection Options
If Jury M offers a collection option for a particular product, drop, event or location, the applicable collection details will be communicated during checkout or before the order is confirmed.
Customers must bring the required order information or identification when collecting an order.
12. Pre-Orders & Limited Drops
Certain Jury M products may be released as pre-orders, limited drops or made-to-order items.
Where an item is a pre-order, the expected production or dispatch timeframe will be communicated on the relevant product page or during checkout.
If an order contains both in-stock and pre-order products, the order may be dispatched together once the pre-order item is ready, unless otherwise communicated.
13. Order Cancellation
Once an order has entered processing or has been dispatched, cancellation may no longer be possible.
If you need to cancel an order, contact Jury M as soon as possible after placing the order.
Cancellation requests will be handled in accordance with our applicable Returns & Exchanges Policy and South African consumer protection requirements.
14. Customer Responsibility
By placing an order, you agree to provide accurate delivery information and remain reasonably available to receive your parcel.
Jury M is not responsible for delays or failed deliveries caused by information or circumstances that are reasonably within the customer’s control.
15. Contact Us
If you have questions about your order or delivery, please contact Jury M through our official customer support channels.
Jury M Clothing
South Africa
Customer Support: +2776 215 4070
Email: info@jurymclothing.com
Website: https://jurymclothing.com
We appreciate your patience and support while we get your Jury M order to you.
.